Frequently Asked Questions
Do you have any doubts? No worries, we got your back! We have prepared this help center for you, and we appreciate that you take the time to read and understand before you do anything. Still not clear? Not a problem. Please, follow our contact page and email us, so that we can directly help you with your inquiries.
FAQ
General Inquiries
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We're really sorry, but that's not possible. Once you purchase a product, your product will be part of your order and your order number, and it cannot be replaced under any circumstance
(Unless it is a physical product damaged purchased from our store).
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Digital products can be downloaded instantly. Physical products can take between 3-4 weeks to reach your hands, and that's the estimated minimum time our official shipping companies (FedEx,
DHL, and UPS among others) provide.
Payment Methods
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Generally, we accept PayPal as the default payment method, but depending on the official retailer you make use of to acquire our products, the payment methods vary. We recommend you use
PayPal wherever possible, as it will keep your information secure and confidential.
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Our products are charged in US Dollar, so if you use a different currency, you can calculate the estimated amount you'll be charged before making any purchase.
Returns and Refunds
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No. Once you purchase a product and the order goes through, there's no way back. Refunds don't apply under any circumstances, so we advise that you read and review carefully the product you
purchase. This complies with our Sales Conditions &
License.
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No. Once you purchase a product and the order goes through, there's no way back. Returns only apply to physical products purchased from our store.
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No. Requests for exchanges are not accepted under any circumstances. We advise you to give a careful look at every product, its details, and the content included, as there will not be
exchanges of any type. Physical products can be exchanged for another of the same type only if the original one sent was damaged.
Other Questions
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Not at the moment. We work very hard continuously to be able to offer you the best quality of products and services, but right now we are located online only. You can always check our contact
page for our headquarter's location, but we strongly recommend you to access our online store and make use of it until we have a physical store.
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We develop products and services of the best quality, and we work with a crew of the most expert and professional teachers, but we can't guarantee that our products will be fully effective in
your teaching or learning activities. The correct use and creativity of our products can cause a great impact on the learning processes, but it is on the teachers' or learners' hands.